Privacy Policy

Last updated October 19, 2026

Universal Desert State Air LLC, doing business as Desert State Air ("we," "us"), is a locally owned heating and cooling company in Cave Creek, Arizona. This policy explains what information we collect and how we use it.

What we collect

• Your name, phone number, email address, home address and ZIP code when you request a quote, book service, or sign an estimate.
• Details about your equipment and the work we do for you.
• Records of the calls and text messages we exchange with you about your service.

How we use it

• To respond to your request, schedule and perform service, and send estimates and invoices.
• To send text messages and emails about your service, such as estimate links, appointment confirmations and reminders, technician arrival updates, invoices, and a one-time review request after a completed job.
• To keep records and meet legal and tax requirements.

Text messaging and mobile information

We use your mobile phone number only to contact you about your own service. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. We do not sell, rent or share your mobile phone number for anyone else's marketing or promotional purposes either. Text messaging opt-in information is never shared with third parties. We use trusted service providers, such as our messaging and payment providers, only to deliver the messages and process payments for us. See our SMS Terms for how to opt out.

Sharing

We do not sell your personal information. We share it only with service providers who help us run the business under confidentiality obligations, or when the law requires it.

Your choices

Reply STOP to any text to stop receiving texts. You can ask us to see, correct or delete your information by calling 480-912-4822.

Security

We use reasonable safeguards to protect your information, but no method of storage or transmission is perfectly secure.

Contact

Universal Desert State Air LLC (Desert State Air), 4931 East Barwick Drive, Cave Creek, Arizona. Phone: 480-912-4822.